How to Rescue Your Website from a Hostage Crisis

Did you lose your website to your web manager and don’t know how to get it back?

If you’re reading this now, you may have missed our previous post on how to spot a website hostage crisis and its preventive measures. Probably, you’re also losing sleep by now because your business website is in a hostage situation.

So, are the signs all pointing to your website being held hostage? Did you just lose access to your website? Here’s a quick guide on how you can get your website back:

  • Are you the owner?

Remember who set up your Domain Name Server, Web Hosting Account and the File Transfer Protocol. If you were the one who set these up, then great! You won’t have problems retrieving access. You are still the owner of your website even if the developer changed credentials.

  • So, you’re the owner. Awesome! Now what?

You can remove the developer from accessing your website. It may cost you a few calls to the right people, but it is worth it. You’ll gain back control over your website by deleting the developer’s File Transfer Protocol (FTP) account. This is only applicable if you’ve created your own FTP account. Don’t forget to create one for yourself.

  • Next, change the passwords!

Change all your passwords, especially your domain registrar. When you do this, the developer is no longer able to change any Domain Name Server (DNS) settings.

  • What if you’re not the owner?

Don’t worry! You still have a chance to retrieve what you’ve lost!

If the web host isn’t the one who holds your website hostage, you can ask them to change the password for you. You’re still paying for your website. This means you are still its solid owner even though you’re locked out by the developer.

  • But what if you don’t own anything?

Can lawyers help? Possibly. Can you consult another (and a more trustworthy) web developer? Sure.

And if ownership sits with the website developer and they won’t budge, it may be time to consider having the website built from scratch so you can stop losing sleep – and doing it correctly to make sure you have ownership and control of it all moving forward!

If you’re going through this, it’s okay! You’re not alone. Talk to us and let’s discuss how we can help you rescue your website!

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